On all our retreats, both private retreats, days and residential, once a deposit or full payment is received the client enters into an agreement with Mellulah Therapy & Yoga Retreats.
This agreement states that within 6 weeks of a residential retreat date, deposits and all final balance payments can only be refunded once we fill your space. Day retreat spaces will not be refunded within 7 days of a retreat date unless the place can be filled.
Balance payments for residential retreats are due 6 weeks before the retreat start date. If balance payments are not received within 4 weeks of the retreat start date, your place is no longer guaranteed and will be re-advertised on our website etc.
It is a term of this agreement that when booking a residential retreat, travel insurance should be put in place to ensure you are covered if you need to cancel your booking as no refunds will be made within 6 weeks under any circumstances.
All cancellations are sent out to a waiting list (if available) and full refunds will be given if a place is filled. Part refunds will be made if a place has to be discounted to fill space at the very last minute (within 3 days of a retreat start date). This also applies to day retreat waiting lists but discounts are never applied and full refunds will be given if the space is filled within 7 days of the day retreat start date.
Massage appointments can be cancelled or rescheduled within 24 hours to avoid a fee.
Yoga class credits are handled via my booking system. You must contact me if your credits are going to run out on the system. It is your responsibility to check if your credits are going to run out, nothing can be done once they have expired. If your credits are going to expire you can ‘top up’ to the drop in cost of your package e.g.: 5 credits to use in 2 months costing £40, top up to £45 (5 x drop in fee of £9 per class. 10 credits to use in 4 months costing £75, top up to £90 (10 x drop in fee of £9 per class).
If a class is cancelled and in the rare event that cover has not be provided by another teacher, you can come to any other class or you can contact me to add 1 week (or more if many classes are cancelled) to your expiry date. You must check your expiry date and contact me as I can not keep track of everyones expiry dates on the system.