Retreat policy
On all our retreats, both private retreats, days and residential, once a deposit or full payment is received the client enters into an agreement with Mellulah Therapy & Yoga Retreats.
This agreement states that within 6 weeks of a residential retreat date, deposits and all final balance payments can only be refunded once we fill your space. Day retreat spaces will not be refunded within 7 days of a retreat date unless the place can be filled.
Balance payments for residential retreats are due 6 weeks before the retreat start date. If balance payments are not received within 4 weeks of the retreat start date, your place is no longer guaranteed and will be re-advertised on our website etc.
It is a term of this agreement that when booking a residential retreat, travel insurance should be put in place to ensure you are covered if you need to cancel your booking as no refunds will be made within 6 weeks under any circumstances, unless we fill your space.
All cancellations are sent out to a waiting list (if available) and full refunds will be given if a place is filled. Part refunds will be made if a place has to be discounted to fill space at the very last minute (within 3 days of a retreat start date). This also applies to day retreat waiting lists but discounts are never applied and full refunds will be given if the space is filled within 7 days of the day retreat start date.
Therapy policy
Massage/Therapy appointments can be cancelled or rescheduled within 24 hours to avoid a fee.
Yoga class policy
Yoga class credits are handled via my booking system. You must contact me if your credits are going to run out on the system. It is your responsibility to check if your credits are going to run out, nothing can be done once they have expired. If your credits are going to expire you can ‘top up’ to the drop in cost of your package e.g.:
5 credits to use in 2 months costing £45, top up £5 to £50 (5 x drop in fee of £10 per class.
10 credits to use in 4 months costing £80, top up £20 to £100 (10 x drop in fee of £10 per class).Refunds can not be given on credit packs bought and then not used so it would be greatly appreciated if you did not ask.
If you wish to cancel a yoga class you can do so online (via ‘MY SCHEDULE’ on a desktop or by clicking on the ‘clock’ symbol at the bottom of your screen on the APP) up to 12 hours before the class start time. You can still cancel after 12 hours online but you won’t get your credit refunded anymore.My classes are super flexible (many yoga teachers require block bookings of 6+ weeks with no refunds given at all!) so I am still keeping a large degree of flexibility within the system to cancel.